What are the responsibilities and job description for the Helpdesk Specialist position at WOMENS HEALTHCARE ASSOCIATES LLC?
At WHA, we're a team, passionate about humanizing healthcare. We're inspired by the diverse stories, strength and resilience of our patients and the unique choices they make in pursuing health for themselves and their families. We envision a world where every person has the opportunity to achieve their optimal health and we're here to support that journey with personalized, culturally competent care and knowledge.
The Helpdesk Specialist is the first point of contact for staff and clinicians seeking technical assistance over the phone or email. Helpdesk Specialists diagnose, troubleshoot, escalate if needed, and resolve employee IT issues. They also manage the IT inventory and are responsible for purchasing, maintaining, and tracking all end user IT equipment.
ESSENTIAL JOB DUTIES
- Monitor help desk phone queue and answer calls. Monitor and respond to help desk emails per standards for responsiveness and service.
- Remotely troubleshoots workstation, printer, and application problems for WHA computer users.
- Quickly and clearly documents all calls correctly in Helpdesk Software.
- Improves and documents help desk policies and procedures.
- Provides back-up support to Clinical Applications Specialist.
- Resolves as many service requests as possible with one call or visit.
- Manages the equipment lifecycle. Ensures that all equipment is asset-tagged, added to inventory, and disposed of properly.
- Provide IT supplies for all employees in WHA.
- Creating flash drives and collecting images per patient requests and also per HIM request.
- Organizing and keeping track of hardware and inspecting and testing hardware when damaged.
- Experience working in a medical group setting preferred.
- Experience working in a busy helpdesk environment required.
- Experience supporting windows-based workstation operating systems required.
- Experience supporting end users in a Citrix environment preferred.
- Experience supporting EMR and Practice Management systems preferred.
- Experience providing excellent customer service to both internal and external customers.
Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience to ensure your offer is reflective of all directly related and equivalent experience. Please be specific with dates of positions, skills, and educational experiences related to the job you are applying for within your application materials.
WHA is 2023's #1 Largest Women-Owned Business in Oregon and Clark and Skamania Counties from the Washington-Portland Business Journal.
Women's Healthcare Associates, LLC is an equal opportunity employer.
Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including:
Federal Family and Medical Leave Act
https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
