What are the responsibilities and job description for the Service Coordinator position at TEKsystems?
*Description*
*Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
*Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
*Generate/monitor Service department's internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
*Perform accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
*Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
*Track and/or quote deficiencies.
*Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
*Dispatch appropriate technician(s) based on skill set required for each site or project.
*Issue tools from service cage.
*Generate/maintain schedules on a daily/weekly/monthly. Field trouble calls, PM inspections, manage on-call schedule, manage vacation schedule, and manage subcontractor schedule.
*Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
*Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
*Material requisition: prepare and process accurate purchase requisitions for purchasing.
*Complete service contract cancellation form(s) and submit with back up for processing.
*Coordinate customers' service requirements with other appropriate departments, as necessary, to ensure effective customer service.
*Provide accurate information to Accounting to ensure one-day billing processing.
*Skills*
Project coordination, Project management, Microsoft office, Schedule meetings
*Top Skills Details*
Project coordination,Project management,Microsoft office,Schedule meetings
*Additional Skills & Qualifications*
Project Coordination experience with taking calls from customers and technicians.
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $18.00 - $30.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Pompano Beach,FL.
*Application Deadline*
This position will be accepting applications until Feb 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
*Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
*Generate/monitor Service department's internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
*Perform accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
*Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
*Track and/or quote deficiencies.
*Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
*Dispatch appropriate technician(s) based on skill set required for each site or project.
*Issue tools from service cage.
*Generate/maintain schedules on a daily/weekly/monthly. Field trouble calls, PM inspections, manage on-call schedule, manage vacation schedule, and manage subcontractor schedule.
*Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
*Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
*Material requisition: prepare and process accurate purchase requisitions for purchasing.
*Complete service contract cancellation form(s) and submit with back up for processing.
*Coordinate customers' service requirements with other appropriate departments, as necessary, to ensure effective customer service.
*Provide accurate information to Accounting to ensure one-day billing processing.
*Skills*
Project coordination, Project management, Microsoft office, Schedule meetings
*Top Skills Details*
Project coordination,Project management,Microsoft office,Schedule meetings
*Additional Skills & Qualifications*
Project Coordination experience with taking calls from customers and technicians.
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $18.00 - $30.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Pompano Beach,FL.
*Application Deadline*
This position will be accepting applications until Feb 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $30
