What are the responsibilities and job description for the Service Desk Technician II position at TEKsystems?
TEKsystems is seeking a Service Desk Technician II to join our team in Green Bay, WI. This role involves handling escalated tickets from Level I technicians and providing exceptional support across various IT functions.
Key Responsibilities:
* End Point Support: Provide hardware and Windows 10 support.
* Application Support: Assist with Microsoft Office and other applications.
* Conference Room Support: Address UC and telephony issues.
* On-boarding/Off-boarding: Manage the process for new hires and departures.
Essential Duties:
* Deliver world-class customer service and support.
* Provide back-up support for entire IT team.
* Offer technical guidance to IT Service Desk Technician I.
* Assist the IT Operations Manager with documentation and policy roll-out.
* Understand the role of IT in supporting Nature's Way business partners.
* Act as a subject matter expert, deliver policies, and mentor the team.
* Provide efficient project and desktop support.
* Participate onsite for Go Live support of major IT initiatives.
* Create, manage, and advocate for system documentation.
* Lead continuous improvements of IT Customer Service functions.
* Handle project work and prioritize competing deadlines.
* Assist team members with project completion and work prioritization.
Qualifications:
* Proven experience in a similar role.
* Strong understanding of IT support and customer service.
* Excellent communication and mentoring skills.
* Ability to manage multiple tasks and deadlines efficiently.
* Experience with hardware, Windows 10, Microsoft Office, UC, and telephony systems.
Employment Type: Contract-to-Hire
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Green Bay,WI.
*Application Deadline*
This position is anticipated to close on Apr 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Key Responsibilities:
* End Point Support: Provide hardware and Windows 10 support.
* Application Support: Assist with Microsoft Office and other applications.
* Conference Room Support: Address UC and telephony issues.
* On-boarding/Off-boarding: Manage the process for new hires and departures.
Essential Duties:
* Deliver world-class customer service and support.
* Provide back-up support for entire IT team.
* Offer technical guidance to IT Service Desk Technician I.
* Assist the IT Operations Manager with documentation and policy roll-out.
* Understand the role of IT in supporting Nature's Way business partners.
* Act as a subject matter expert, deliver policies, and mentor the team.
* Provide efficient project and desktop support.
* Participate onsite for Go Live support of major IT initiatives.
* Create, manage, and advocate for system documentation.
* Lead continuous improvements of IT Customer Service functions.
* Handle project work and prioritize competing deadlines.
* Assist team members with project completion and work prioritization.
Qualifications:
* Proven experience in a similar role.
* Strong understanding of IT support and customer service.
* Excellent communication and mentoring skills.
* Ability to manage multiple tasks and deadlines efficiently.
* Experience with hardware, Windows 10, Microsoft Office, UC, and telephony systems.
Employment Type: Contract-to-Hire
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Green Bay,WI.
*Application Deadline*
This position is anticipated to close on Apr 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25
