What are the responsibilities and job description for the Service Desk Technician position at TEKsystems?
*Description*
-Preferably we would like folks local to the Columbus, OH area
-hybrid shift, 3 days in office per week
-Core business hours M-F (7a-4p or 8a-5p EDT).
* Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
* Handle tickets coming in through the self-service portal and answer incoming chat requests.
* Manage personal ticket load and ensure timely resolution.
* Stay current with all products and services by attending trainings, meetings, and reading all provided documentation.
- Customer service is key.
- contact center or anywhere they did phone/email support is a plus.
- Familiarity using ticketing system.. Ex: share well, ServiceNow, Spice works.
- Filling out tickets and doing computer based application work.
- Based on a Microsoft and Windows platform
- Tech experience is a plus but not required.
- Degree not required but one/two years of relevant experience or combination of education.
*Top Skills Details*
Help desk, Help desk support, Troubleshooting, Support, Service desk, Technical support
*Additional Skills & Qualifications*
certifications: A
contact center experience
Schedule flexibility
IT Degree
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Columbus,OH.
*Application Deadline*
This position is anticipated to close on Apr 8, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-Preferably we would like folks local to the Columbus, OH area
-hybrid shift, 3 days in office per week
-Core business hours M-F (7a-4p or 8a-5p EDT).
* Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
* Handle tickets coming in through the self-service portal and answer incoming chat requests.
* Manage personal ticket load and ensure timely resolution.
* Stay current with all products and services by attending trainings, meetings, and reading all provided documentation.
- Customer service is key.
- contact center or anywhere they did phone/email support is a plus.
- Familiarity using ticketing system.. Ex: share well, ServiceNow, Spice works.
- Filling out tickets and doing computer based application work.
- Based on a Microsoft and Windows platform
- Tech experience is a plus but not required.
- Degree not required but one/two years of relevant experience or combination of education.
*Top Skills Details*
Help desk, Help desk support, Troubleshooting, Support, Service desk, Technical support
*Additional Skills & Qualifications*
certifications: A
contact center experience
Schedule flexibility
IT Degree
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Columbus,OH.
*Application Deadline*
This position is anticipated to close on Apr 8, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $20
