What are the responsibilities and job description for the Service Experience position at TEKsystems?
*Description*
This role will be handling inbound calls from clients to verify client information for security purposes. Will be 100% onsite and is a true contract to hire role. This role will work on the Client Line.
Looking for candidates that can be assertive on the phone but also able to show kindness and de-escalate when needed. Clients are not always pleased with the security questions and this role may need to work through this to get security questions completed.
Daily Duties:
Support financial professionals and clients by providing service related to incoming paperwork, account information and distributions
Communicate operational and financial industry policies and procedures
Research issues and resolve inquiries in a timely manner
Develop understanding of the policies and procedures to execute them in daily work
Collaborate with internal associates to improve procedures and templates to streamline processes
Organize document coordination utilizing departmental database software including documents scanned in by the mailroom or submitted via web capture by the client
*Additional Skills & Qualifications*
Strong customer service skills
Ability to self-motivate and work independently.
Ability to work well under pressure.
Basic and typing skills - 30-40 wpm - typing test required
6 months - 1 year of relatable experience
Strong grammar and sentence structure through email
*Pay and Benefits*
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Fairfield,IA.
*Application Deadline*
This position is anticipated to close on May 1, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This role will be handling inbound calls from clients to verify client information for security purposes. Will be 100% onsite and is a true contract to hire role. This role will work on the Client Line.
Looking for candidates that can be assertive on the phone but also able to show kindness and de-escalate when needed. Clients are not always pleased with the security questions and this role may need to work through this to get security questions completed.
Daily Duties:
Support financial professionals and clients by providing service related to incoming paperwork, account information and distributions
Communicate operational and financial industry policies and procedures
Research issues and resolve inquiries in a timely manner
Develop understanding of the policies and procedures to execute them in daily work
Collaborate with internal associates to improve procedures and templates to streamline processes
Organize document coordination utilizing departmental database software including documents scanned in by the mailroom or submitted via web capture by the client
*Additional Skills & Qualifications*
Strong customer service skills
Ability to self-motivate and work independently.
Ability to work well under pressure.
Basic and typing skills - 30-40 wpm - typing test required
6 months - 1 year of relatable experience
Strong grammar and sentence structure through email
*Pay and Benefits*
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Fairfield,IA.
*Application Deadline*
This position is anticipated to close on May 1, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18
