What are the responsibilities and job description for the Support Engineer position at TEKsystems?
*Description*
Support Engineer
*Provide technical support to end-users via phone, email, and in-person.
*Troubleshoot and resolve hardware, software, and network issues.
*Assist with the setup, configuration, and maintenance of user accounts, computers, and peripherals.
*Document and track support requests and resolutions using the helpdesk ticketing system.
*Conduct user training sessions and create user guides for common issues and tasks.
*Escalate complex issues to higher-level support or external vendors as needed.
*Maintain an inventory of IT assets and ensure proper documentation.
help build team
*Skills*
Support, Data, Systems analysis, Jira, Technical support, Windows, Desktop, Help desk support, Application support
*Top Skills Details*
Support,Data,Systems analysis,Jira,Technical support,Windows,Desktop,Help desk support,Application support
*Additional Skills & Qualifications*
Support Engineer
*Provide technical support to end-users via phone, email, and in-person.
*Troubleshoot and resolve hardware, software, and network issues.
*Assist with the setup, configuration, and maintenance of user accounts, computers, and peripherals.
*Document and track support requests and resolutions using the helpdesk ticketing system.
*Conduct user training sessions and create user guides for common issues and tasks.
*Escalate complex issues to higher-level support or external vendors as needed.
*Maintain an inventory of IT assets and ensure proper documentation.
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $45.00 - $50.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in South San Francisco,CA.
*Application Deadline*
This position will be accepting applications until Jan 22, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Support Engineer
*Provide technical support to end-users via phone, email, and in-person.
*Troubleshoot and resolve hardware, software, and network issues.
*Assist with the setup, configuration, and maintenance of user accounts, computers, and peripherals.
*Document and track support requests and resolutions using the helpdesk ticketing system.
*Conduct user training sessions and create user guides for common issues and tasks.
*Escalate complex issues to higher-level support or external vendors as needed.
*Maintain an inventory of IT assets and ensure proper documentation.
help build team
*Skills*
Support, Data, Systems analysis, Jira, Technical support, Windows, Desktop, Help desk support, Application support
*Top Skills Details*
Support,Data,Systems analysis,Jira,Technical support,Windows,Desktop,Help desk support,Application support
*Additional Skills & Qualifications*
Support Engineer
*Provide technical support to end-users via phone, email, and in-person.
*Troubleshoot and resolve hardware, software, and network issues.
*Assist with the setup, configuration, and maintenance of user accounts, computers, and peripherals.
*Document and track support requests and resolutions using the helpdesk ticketing system.
*Conduct user training sessions and create user guides for common issues and tasks.
*Escalate complex issues to higher-level support or external vendors as needed.
*Maintain an inventory of IT assets and ensure proper documentation.
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $45.00 - $50.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in South San Francisco,CA.
*Application Deadline*
This position will be accepting applications until Jan 22, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $45 - $50
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