What are the responsibilities and job description for the Technical Support Associate position at TEKsystems?
About the Position:
The Technical Support Associate role involves working closely with ISP partners to provide exceptional customer support. This role requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities:
- Respond to customer inquiries via phone, chat, or email.
- Troubleshoot technical issues related to voice, data, video, and connectivity.
- Collaborate with internal teams to resolve complex issues.
- Develop and maintain technical knowledge through ongoing training and education.
Requirements:
- High school diploma or equivalent required; associate's degree preferred.
- 1 year of experience in technical support or customer service.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
Benefits:
- Competitive hourly rate.
- Ongoing training and professional development opportunities.
- Paid time off and holidays.
- Health, dental, and vision benefits.
What We Offer:
At TEKsystems, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan with company matching. We also provide paid time off, holidays, and opportunities for ongoing training and professional development.
