What are the responsibilities and job description for the Technical Support Specialist Role position at TEKsystems?
Role Description:
The Phone Servicing and Resolution Expert will provide exceptional customer service and technical support to our clients through phone, email, and chat interactions.
Key Responsibilities:
- Provide accurate and timely responses to customer inquiries via phone, email, and chat
- Analyze information to make informed decisions and resolve complex issues
- Demonstrate strong communication and interpersonal skills to build rapport with customers
- Work effectively in a team environment to achieve common goals
- Maintain high levels of productivity and quality standards
Required Skills and Qualifications:
- High school diploma or equivalent required; college degree or currently pursuing preferred
- 1-2 years of customer service experience in a high-volume contact center environment
- Strong decision-making velocity and ability to work under pressure
- Proficient computer skills, including Microsoft 360 and multi-monitor usage
Additional Information:
- Entry-level position with opportunities for growth and development
- Competitive compensation package and benefits
