What are the responsibilities and job description for the Temporary Business Support Associate-Philadelphia position at TEKsystems?
OverviewAbout TEKsystems and TEKsystems Global ServicesWe’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.The Temporary Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to contract employees, clients, corporate, center, , and internal partners. This is a customer-facing role that will require ongoing support of customer interactions, as well as problem resolution, along with maintaining general office operations.ResponsibilitiesKey ResponsibilitiesEmployee ExperienceSupport consultant in person onboarding activities utilizing Office Visit calendar in ACT. Activities include I-9 form and E-Verify completion asset ordering, and customer specific equipment ordering.Partner with center field support and internal employees to ensure seamless consultant onboarding, timely payroll completion, and superior life cycle management service is provided by utilizing Cases.Conduct internal employee onboarding process start to finish.Submit weekly payroll for internal employees.Provide general business support to Director of Branch Operations or Office leader.Provide general business support to all internal employees.Office Operational Support ActivitiesProvide outstanding front office customer service (telephone and reception area)Maintain outstanding levels of administrative support to all internal and external employeesand assist with problem resolution related to process, operational, and technology questions.Serve as point of contact for TEKsystems real estate communications (support any in-office updates / moves / installations),and building property management.Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).Provide education and support to field office producers around critical consultant operational processes.QualificationsCompetenciesAbility to prioritize, organize, problem solve and meet deadlines and goalsAbility to communicate effectively and provide follow upCapability of working in a team-oriented environment and deliver / receive honest feedbackThorough knowledge of business policies and operational practicesExcellent written / oral communication and interpersonal skillsStrong decision-making abilityAbility to build strong partnerships with all i customers, both locally and in our corporate and center-based locationsIntegrity and ability to maintain confidentiality and personal credibilityAbility to tackle complex issues and develop innovative, practical solutionsUnderstanding of the Allegis organization; context, complexity, dynamics, key issues and driversUnderstanding how information impacts the operating company and how data will be used to support operating company decisionsAction and detail oriented; able to prioritize while handling multiple tasksQualifications1 years’ experience in a customer service related positionAssociates degree or two years of applicable experience in customer serviceIdeal candidates would have prior internship or work experience in customer service or a business environment.Personal AttritibutesTeam playerTactful and diplomaticSelf-starter / initiatorCritical thinkerSeeks growth and self-improvementFlexibleResilient / composedSelf-awareCompensation : $21.25 / hr and eligible for overtime bonus (quarterly)Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link belowJob Locations US-PA-WayneJob ID 2024-11985TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Salary : $21
