What are the responsibilities and job description for the Workplace Solutions Analyst position at TEKsystems?

Job Description

Top Skills' Details

1. Tanium and Intune experience.

2. Vulnerability Patch Management - need to do this in Tanium and Intune. Will also do this in jamf (can learn jamf).

3. Print Server Experience - will be remotely building print servers and testing.

Job Description

4 years of experience supporting IT operations in a corporate environment.
Professional experience and proven problem-solving skills with :

o Hardware (Lenovo, Apple, Android, Windows & Windows Mobile)

o Microsoft Software (AD, Exchange, File & Print Services, Windows OS / Server, Office Suite for PCs and Macs)

o Microsoft O365 communication suite including Microsoft Teams meeting and voice technology

o EndPoint protection solutions (Anti-Virus, OpenDNS Umbrella, etc)

o Adobe Software (Reader, CS / Cloud Suite Applications)

o System Imaging Creation (SCCM / Munki)

o IP Phone Systems and VoIP Services

o Networking Services (wired and wireless network, print, telephony)

o VPN Access and WAN Services

o Enterprise class LAN services

Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem.

Experience working with a variety of personal computing form factors (PCs, Macs, tablets), multi-function print / scan / copy / fax devices, wired and wireless local area networks, remote access via VPN, and IP phone systems.

Customer-service focused with the ability to provide an appropriate sense of urgency for troubleshooting and service delivery regardless of time of day or night.

Excellent interpersonal skills that inspire and build trust for effective working relationships across the company.

Ability to read and comprehend technical documents.

Ability to work independently and as part of a team.

Have an organized approach to work with attention to detail.

Be an effective team player; collaborative worker.

Good, clear and concise written and verbal communication skills; ability to communicate ideas effectively people who possess varying levels of understanding technology.

Knowledge of IT Operations and ITIL best practices.

Innovative self-starter – always looking at improving our processes while also displaying a willingness to dive into the details and help wherever necessary.

Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.

Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.

Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and / or morale; “connecting the dots.”

Demonstration of innovation and initiative – always looking to improve client services delivery and assist wherever necessary.

Responsibilities

Device Lifecycle Management

Licensing Issuing

Hardware Tracking

Procurement of Hardware

Break / fix - System

Client Patching

Application Updates

Software Packaging

Workplace Software Deployments

EntraID Update personas / role standards

New hire / term scripts

Hardware evaluation and selection

Gold standard image creation / maintenance

Gold standard image updates to ITOne

Service Account creation / management

Teams / sharepoint back end admin

Security client changes / deployment

New security groups

Legal holds

New SSO capability / application

once decision is made)

Decision point for SSO (if able to be done)

O365 / exchange administration

Print services

Follow me print administration

Licensing tracking

Printer new hardware procurement maintenance procurement

Filer service administration / client setup

Domain Controllers service adminsitration

AD GPOs

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Workplace Solutions Analyst

What are the responsibilities and job description for the Workplace Solutions Analyst position at TEKsystems?

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