What are the responsibilities and job description for the D365 Retail Support Engineer position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Title : D365 Retail Support Engineer
Work Location : New York NY
Job Type : Contract
Work Type : Remote
Duration : 12 Months
Job Description :
A D365 Retail Support Engineer provides technical assistance for retail systems ensuring smooth operation of hardware software and network components.
Seeking a business development professional with 3 to 5 years of experience in AX D365 Sales and Procurement and AX D365 Retail.
The ideal candidate will have a strong background in Supply Chain ManagementServ Retail.
Required Skills :
D365 Finance and Operations (mandatory)
AX D365 Retail
AX D365 Sales and Procurement
Nice to Have Skills :
Certification on Dynamics 365 Commerce Functional Consultant Associate is desirable.
Responsibilities : Technical Support :
Troubleshoot and resolve issues with D365 retail applications pointofsale systems ( POS) and related hardware / software.
Should have experience in setting up the stores in D365 and configuring the POS.
Knowledge on the Retails batch jobs in Data synchronizing between HQ and Retail POS.
Customer Interaction : Provide professional communication and training to End users on product usage and issue resolution.
Collaboration : Work with crossfunctional teams to enhance product delivery conduct root cause analysis and implement fixes.
Documentation : Maintain accurate records of incidents create knowledge base articles and support testing environments.
Build and maintain strong relationships with key stakeholders including clients partners and internal teams.
Provide expert advice on AX D365 Sales and Procurement and AX D365 Retail to support business growth
Qualifications :
Minimum of 3 to 5 years of experience in D365 Finance and Operations AX D365 Sales and Procurement and AX D365 Retail.
Strong knowledge and experience in Supply Chain ManagementServ Retail.
Strong problemsolving and decisionmaking abilities.
Ability to work effectively in a hybrid work model.
Selfmotivated and able to work independently with minimal supervision.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting
Employment Type : Full Time
Vacancy : 1
