What are the responsibilities and job description for the Field service tech position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
The below job opportunity is to one of Our clients Who is a fashion specialty retailer founded on a simple idea : offer each customer the best possible service, quality, value, and selection.
We are looking for an individual to provide specialized Information Technology support for our strategic business partners within the client Corporate Center.
Title : Field Services Tech (Technician 1)
Work Location : Honolulu, HI, 96814
Duration : 12 Months
Job Type : Contract
Work Type : Onsite
Job Description : Skills :
Skills :
Provide quick and effective assistance to users, working on-site through troubleshooting, remediation and maintenance.
Utilize daily work management systems data to prioritize backlog of work and communicate identified issues / changes to leadership.
Protect the client brand by ensuring that customer / other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implemented.
Utilize your acumen to understand the difference between a singular failure or a widespread issue and escalating as necessary
Identify why a problem is occurring, analyse the possible failure points and create an effective plan and documentation for resolution using technical solutions
Perform maintenance activities to help prevent unexpected failures of technical equipment.
Demonstrate understanding and consistently deliver within the target SLA and KPI's for the specific area.
In addition, this position has an on-call element that may require expanded overtime.
Education :
2 years' tech support experience
2 years' experience troubleshooting, testing, or repairing technical equipment
Familiarity / experience working with Windows 10 / 11, Dell Desktop / Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile / desktop), laser printers, access points, network hardware and cabling,
High motivation and self-direction with sound problem-solving and technical troubleshooting skills
Ability to read / understand technical documentation and aptitude to learn quickly
Ability to function well in a fast-changing work environment
Ability to repetitively walk, bend, reach, stand, climb ladders and lift up to 50lb boxes without difficulty
TekWissen Group is an equal opportunity employer supporting workforce Diversity.
Last updated : 2024-11-19
