What are the responsibilities and job description for the IT Professional 4 position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. The below client is with one of our client which is a leading global medical technology company. It offers a wide range of diagnostic imaging and laboratory diagnostics as well as advanced therapies and digital health services. Its solutions span from prevention and early detection to diagnosis treatment and followup care empowering healthcare providers worldwide.
Job Title : IT Professional 4
Location : Atlanta GA 30327
Duration : 8 Months
Job Type : Contract
Work Type : Hybrid
Shift Timings : 8AM 5PM
Job Summary :
We are seeking a skilled and customerfocused IT Service Bar Technician to provide remote and inperson technical support for endusers.
The ideal candidate will troubleshoot hardware and software issues related to PCs networks and printers offering efficient solutions with a friendly and professional approach.
The role requires a proactive individual who thrives in a teamoriented environment is selfmotivated organized and committed to delivering excellent customer service.
Key Responsibilities :
Provide walkup and remote IT support to resolve technical issues related to desktops laptops networks and printers.
Diagnose and troubleshoot hardware and software issues ensuring timely resolution or escalation when necessary.
Assist users with operating system issues application support and connectivity problems.
Configure install and maintain IT equipment and peripherals.
Document issues resolutions and troubleshooting steps in the ticketing system.
Educate endusers on best practices and IT policies to improve overall system usage and security.
Collaborate with IT team members to identify recurring problems and recommend longterm solutions.
Maintain a professional and friendly demeanor while assisting customers in person and remotely.
Prioritize and manage multiple support tickets simultaneously in a fastpaced environment.
Stay up to date with emerging IT trends and technologies to provide proactive support.
Qualifications :
Associates or Bachelors degree in Information Technology Computer Science or a related field preferred.
13 years of experience in IT support or helpdesk roles.
Proficiency in troubleshooting Windows and macOS operating systems.
Strong knowledge of networking fundamentals (TCP / IP DNS DHCP VPN).
Experience with printer setup troubleshooting and maintenance.
Familiarity with IT service management (ITSM) tools and ticketing systems.
Excellent problemsolving skills with a proactive approach to issue resolution.
Strong organizational skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
Exceptional communication and interpersonal skills.
Preferred Certifications :
CompTIA A
Microsoft Certified : Modern Desktop Administrator Associate
ITIL Foundation Certification
Working Conditions :
Ability to lift and transport IT equipment up to 50 lbs.
Onsite and remote support as needed.
May require occasional afterhours or weekend support.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
