What are the responsibilities and job description for the Datacenter Technician position at TekWissen ®?
Job Description:
- Data Center Operations Technician responsible for safe operation and upkeep of the Client Data Center and Colocation sites.
Responsibilities:
- Customer Support
- Provide timely resolution and/or escalation of customer issues.
- Maintain a professional attitude and conduct while performing data center duties.
- Deliver proactive updates to customers and teammates as necessary.
- Follow Client processes and procedures.
- Physical device alert review throughout data centers
- Incident triage and escalation
- Provide local access and escort for vendors.
- Perform remote hands work for internal and external customers.
- Perform data entry tasks for ongoing infrastructure changes and customer installations.
- Assist and/or complete physical installations.
- Update all relevant and required documentation.
- Complete assigned workflow tasks to provide timely turnaround to customers.
- Maintain clean and organized cabinets, cables, and cages during installation of equipment.
- Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.
- Document troubleshooting and problem-resolution steps.
- Provides onsite support for hardware and systems as instructed by partner teams.
- Maintain cleanliness of the Data Center and surrounding supporting areas
- Perform Datacenter Infrastructure Environmental Monitoring
- Perform Facilities Rounds and escalate pertinent information.
- Process all in and outbound shipping/receiving.
- Immediately report facility alarms to the local Facilities Operations Engineer
- Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
- Complete End of Shift Reporting
- Follow Data Center Policies and Procedures
- Stay abreast of new facilities-related information and training updates.
- Maintain cabling and general usage item inventory levels.
- Complete policy and procedure review within scheduled timelines
- Maintain proficiency level with tools and systems used to deliver support.
- Perform other duties as required and assigned.
Qualifications:
- Experience in a 24/7 production environment
- Strong troubleshooting skills
- Solid understanding of Microsoft Operating systems
- Fundamental knowledge of networking - Routing, Subnets, Communication protocols
- Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
- Excellent verbal and written communication skills
- Strong attention to detail, making and keeping commitments, and meeting deadlines.
- Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.
- Minimum 2 years of experience working within an IT Support environment.
- Ability to climb ladders and work aloft.
- Ability to work in cold temperature environments.
- Ability to maneuver pallet jacks and lift heavy objects.
- Ability to pull and install cabling.
- Driving (must possess valid driver's license and insurance)
