What are the responsibilities and job description for the GTRI Help Desk Support Specialist (Windows) position at TekWissen ®?
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: GTRI Help Desk Support Specialist (Windows)
Location: Atlanta, GA 30318
Duration: 5 Months
Job Type: Contract
Work Type: Onsite
Job Description
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: GTRI Help Desk Support Specialist (Windows)
Location: Atlanta, GA 30318
Duration: 5 Months
Job Type: Contract
Work Type: Onsite
Job Description
- Provide unit level support in the installation, operation and maintenance of computer systems.
- Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.
- The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel.
- Install, maintain and upgrade workstation and peripheral hardware and software.
- Respond to and resolve workstation, application and server related problems.
- Update desktop software/applications; maintain documentation on installed applications.
- Provide users with assistance in working in specific applications.
- Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts.
- Perform other duties as assigned.
- The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.
- Experience with Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
- 2-5 years years of job-related experience
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
