What are the responsibilities and job description for the Helpdesk Support/ Service Desk Technician position at TekWissen ®?
Position: Helpdesk Support/ Service Desk Technician
Location: Kansas City, MO, 64105
Duration: 12 Months
Job Type: Contract
Work Type: Driving
Pay rate: $22-22$/hr
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.
Job Description:
- As a Field Engineer 4, you will work in a highly directed environment.
- Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
- You will also perform other non-troubleshooting duties.
- Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
Responsibilities:
- PLS Support for calls such as ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
- Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
- May perform routine installs, moves, adds and changes as part of a directed team, including: ·
- Complex desktop and laptop break fix work ·
- Whole unit replacement ·
- Simple desktop printer fixes
- Load software with a script
General Job Information:
- Candidate will be taking PC hardware break fix calls at various locations.
- Must have reliable transportation.
- Must be able to pass drug and background screening.
- Must be able to complete required product training.
Required Skills:
- DELL Desktop PC, Install/Support, Expert
- A Certification
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Salary : $22
