IT Mac Support Technician

Position: IT Mac Support Technician

Location: Baltimore, MD

Duration: 12 Months

Job Type: Contract

Work Type: Non-Driving

Pay Rate: $23.57-25.00/Hourly/W2

Job Description:

• You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
• This role requires MAC OSx, Windows 10/11, Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products Supports Core, Installs and maintains PCs and associated software, and peripherals.
• Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• May be required to assist with support of servers or network devices with guidance through support. Certification not required
• This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.

Requirement:

• Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
• Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
• CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT
• Service now and Office 365 Suite experience
• A/V experience nice to have but not required

TECHNICAL SKILLS

Must Have

• Communication Skills
• Mac OS
• Microsoft Windows
• office 365 suite
• service now
• WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

Nice To Have

• A/V
• Customer Facing Service, Windows 10/11 skills, MAC skills