What are the responsibilities and job description for the Collections Representative (bilingual preferred) position at Telco Plus Credit Union?
We are seeking a full-time loan and negative share collector. This role will make outbound calls, send personal emails, send letters and otherwise interact with current members to resolve payment problems. The ideal candidate will work to improve our member's credit strength, while developing a stronger long term relationship with the use of credit union products, services, and pricing. This person will be adept at learning and knowing our products and services and looking for creative ways to assist members with finding solutions to our members' financial service needs and challenges.
Additional collection experience with repossession, bankruptcy, insurance claims, CPI, DMV, and loan & share charge offs. This role may also be required to take inbound calls and perform basic member services functions, as needed.
The position is primarily based in Longview and may occasionally work in other locations. Reliable transportation is required. Must be reliable and flexible to work varied shifts as scheduled including after normal work hours and on Saturday.
Completely bilingual/bicultural (English/Spanish) will be considered favorably.
Needs to enjoy working with the public. Evidence of successful collections and sales experience and skills is required. Basic computer skills and experience with Microsoft Word and Excel are required. Customer service experience is preferred.
Mon - Fri mainly; occasional weekend hours as benefits the function.
Compensation
$14/hr and up base DOE. Results-based sales incentives.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- Do you know and understand the provision of both the Federal and State Of Texas Fair Debt & Collection Practices Acts?
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 2 years (Required)
- Collection: 2 years (Required)
Language:
- Spanish (Preferred)
Ability to Relocate:
- Longview, TX 75604: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $18
