What are the responsibilities and job description for the Remote Payment Poster position at TELCOR Inc?
The Remote Payment Poster on the TELCOR Revenue Cycle Service (RCS) team is responsible for performing payment application functions for TRCS customers. Employees in this position will work remotely, otherwise the employee can discuss with their supervisor if they would like the option to work in the office part time or full time; accommodations to work in the office will be made based on space in the Lincoln, NE office and job duties. Employees may be asked to come to the Lincoln, NE office for meetings or training on an as needed basis.
Responsibilities
All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.
Microsoft, Windows, Crystal Reports and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Responsibilities
- Access SFT, Lockbox, RCM Document Management, or network drive to obtain necessary remittance information
- Responsible for accurately posting, and reconciling payments received
- Provide remittance information to the Claims Resolution teams as needed
- Enhance business line organization and success by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Responsible for follow-up and taking action by interpreting information, making determinations, applying knowledge, and executing appropriate next steps on remittance and payment posting processes in order to reflect accurate and up-to-date Net Collected Revenues for individual TRCS customers
- Adhere with Standard Operating Procedures or Best Practices as documented or as verbalized from supervisors, other leadership, trainers, or other experienced team members
- Responsible for escalating questions, errors, or setup changes to Supervisor in order to keep the claim moving through the revenue cycle and to produce accurate, timely, and quality work
- Meet with the team on a regular basis to discuss and identify issues, review team performance, participate in ongoing training and process development
- Analyze data to prioritize tasks to maintain customer Service Levels Agreements (SLA)
- Stay current on work assigned or delegated within timelines established as standard expectations or as set forth by supervisors or other leadership
- Additional duties may be assigned
- Must be able to uphold confidentiality and comply with federal, state and company policy, procedures and regulations
- Ability to effectively and professionally communicate, both in writing and verbally with tact, diplomacy and respect for others
- Must have strong mathematical skills and attention to detail
- Must be able to work independently and with team to achieve individual and team goals
- Must be able to apply critical thinking and appropriate discernment in all activities and job functions before taking action or initiating communication
- Must have a thorough understanding of Windows® operating system environments and Office tools; e.g., Word®, Excel®
- Ability to demonstrate understanding of the structure, key issues, language and the general billing environment with an ability to discuss and explain current and emerging issues, including TELCOR products and services applicable to those needs
- Ability to read and interpret an EOB from a payer preferred, but not required
- Knowledge of medical billing and insurance terminology preferred, but not required
- Minimum of one (1) year of medical or healthcare related payment entry experience and/or equivalent accounting experience preferred, but not required
All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.
Microsoft, Windows, Crystal Reports and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
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