Training & Technical Support

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Provide complex technical support and training to customers and assisting Field Service Technicians, Sales Representatives via email, phone, in person, videoconference or other methods. Focusing on training, supporting, and interfacing Teledyne ISCO and Teledyne Cetac Automation products to OEM products, such as ICP/ICP-MS. This position’s home office would be at ISCO in Lincoln, NE.

Training Duties And Responsibilities

Create and present training materials to groups, work with customers and dealers to ensure competency in install, setup, troubleshooting, and repair is achieved.

• Create service power points from basic templates
• Create supplemental information needed for training including tech notes, service bulletins, service manuals and videos.
• Present service information to large and small groups remotely and in-person
• Setup and host video conference training
• Organize and setup onsite domestic and international training
  
  

Repair Duties Responsibilities

Troubleshoot, repair, perform installations, and PM

• Inhouse and field repairs
• Excellent technical and troubleshooting skills
• Interpret and work from complex electromechanical blueprints, schematics, drawings and work instructions.
• Perform set-up and analytical tests on Teledyne Cetac Automation to various instruments, such as ICP/ICP-MS
• Interpret and record analytical data from testing
• Installation of instrumentation in various laboratory environments
  
  

Technical Support Duties

Answer basic application and detailed service-related questions for ISCO and Cetac systems

• Document Service requests from Customers,
• RMAs
• Service Quotes
• Repair part orders
• Service Work Orders
  

Provide exceptional customer service

• Provide exceptional customer service
• Excellent Remote technical and troubleshooting skills
• Respond to customer inquiries regarding delivery literature requests, etc. ensuring customer satisfaction
• Creates and edits user manuals, checklists, troubleshooting guides, etc.
• Quality Metrics
• Responsible for achieving technical supports quality and productivity measurements
• Participate actively in the quality process including [project team involvement, problem solving, corrective and preventative actions and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
  

Travel

• Estimated 50% travel
• Domestic and International
• Travel on short notice at times
  
  

General

• Knowledge of ICP/ICP-MS
• Self-motivated, enthusiastic attitude with initiative, and flexible
• Ability to work independently, as well as being a team member
• Lift 35-55lbs if needed.
• Experience with Microsoft Word, Excel, PowerPoint
• Capable of following safety procedures in the use and handling of flammable and hazardous chemicals required to meet all cleanliness specifications.
• Drivers license required
• Knowledge of basic laboratory processes
• Ability to work safely
• Maintain a safe work environment
• Ability to read, understand and act on Safety documentation
• Strong knowledge of computers, basic networking and internet searching.
• Perform other duties as deemed necessary by management.
  
  

Education And/or Experience

• Associates Degree or three to five years related laboratory or equivalent combination of education and experience.
• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit, perform intricate manual tasks with their hands, and talk or hear. The employee is occasionally required to stand, walk and reach with hand and arms. The employee must regularly lift and/or move up to 35-55 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
  
  

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.