Clinic Office Manager

Clinical Operations Manager

Job Title: Clinical Operations Manager

Entity: TeleMed2U, Inc.

Location: Austin, TX

Reports To: Jessica Ramirez

Direct Reports: Care Coordinators, Medical Assistants

Classification: Full Time, Exempt

Mission Statement

To bring specialty care to everyone and utilize technology to deliver quality care and better patient outcomes.

Company Overview

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

About the Role
Currently at TeleMed2U, we are seeking a highly organized and experienced Telehealth Operations Manager to oversee and manage the day-to-day operations of our telehealth program. The Telehealth Operations Manager will be responsible for ensuring the efficient and effective delivery of telehealth services, coordinating with various departments, and implementing strategies to enhance the overall patient experience. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of telehealth technologies and workflows.

Key Responsibilities:

· Oversee the daily operations of the telehealth program, ensuring the smooth functioning of all telehealth services.

· Collaborate with cross-functional teams, including healthcare providers, IT staff, and customer service representatives, to develop and implement telehealth workflows and protocols.

· Manage the scheduling of telehealth appointments, ensuring optimal resource optimization and timely service delivery.

· Monitor telehealth performance metrics and identify areas for improvement, implementing strategies to enhance efficiency, quality, and patient satisfaction.

· Train and educate staff on telehealth technologies, processes, and best practices, ensuring consistent adherence to telehealth guidelines and standards.

· Coordinate with IT teams to troubleshoot technical issues related to telehealth platforms, devices, and connectivity.

· Stay updated on industry trends, regulatory requirements, and emerging technologies in telehealth, making recommendations for system enhancements and process improvements.

· Ensure compliance with privacy and security regulations (e.g., HIPPA) regarding the handling and storage of patient information in telehealth systems.

· Develop and maintain documentation, policies, and procedures related to telehealth operations.

· Foster a culture of patient-centered care by promoting a positive and supportive telehealth experience for patients and providers.

Qualifications:

· Proven experience in telehealth operations management, preferably in a healthcare setting.

· Strong knowledge of telehealth technologies, platforms, and best practices.

· Familiarity with electronic medical record (EMR) systems and scheduling software.

· Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.

· Strong leadership abilities, with the capacity to effectively motivate and guide cross-functional teams.

· Exceptional communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.

· Understanding of healthcare compliance regulations, including HIPPA and other privacy and security requirements.

· Analytical mindset and proficiency in data analysis to drive operational improvements.

· Ability to adapt to changing technological and regulatory environments and quickly learn new telehealth platforms and tools.

Education/ Experience Required

· Bachelor’s degree in healthcare administration, business management, or a related field.

· A master’s degree is preferred.

· Bilingual is preferred.

TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination. As an EEO employer, TeleMed2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation. We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions. All employment decisions are based on merit, business needs, and individual qualifications.

Job Type: Full-time

Pay: Up to $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Family leave
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Required)

Ability to Commute:

• Austin, TX 78758 (Required)

Ability to Relocate:

• Austin, TX 78758: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000