What are the responsibilities and job description for the Client Interaction Specialist position at Teleperformance USA?
Responsibilities as a Customer Service Representative
Your primary responsibility will be to respond creatively to customer inquiries, issues, and concerns.
You will connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Key responsibilities include:
- Responding to requests for assistance and possible payment processing
- Escalating interactions when necessary
- Calmly resolving and de-escalating any issues
- Providing feedback on call issues
- Upselling if required
