What are the responsibilities and job description for the Client Support Specialist position at Teleperformance USA?
About Teleperformance
We're a global digital business services company, driving growth and success for our clients by simplifying, accelerating, and securing people's lives.
With over 500,000 dedicated professionals speaking more than 300 languages, we provide local support and a global presence, making us a positive force in our communities, for our clients, and for the environment.
What We Do
We make people's lives simpler, faster, and safer by leveraging technology and human interaction. Our deep industry knowledge and geographic expertise enable us to adapt quickly to changing needs, ensuring we deliver only the best results.
As an integral part of our team, you'll have opportunities to grow, challenge yourself, and discover new possibilities. You'll work collaboratively with diverse individuals from various backgrounds, and every day will bring unique experiences.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky's the limit.
This role will be based on-site at our North Lauderdale, Florida location.
Your Key Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to address customer inquiries, issues, and concerns.
- Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Evaluate customer satisfaction and implement improvements accordingly.
