What are the responsibilities and job description for the Customer Service Associate position at Teleperformance USA?
About Teleperformance
We are a global digital business services company, delivering the most advanced and digitally powered business services to help world-class brands streamline their operations in meaningful and sustainable ways.
With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.
Benefits of Working with Us
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k, and more)
- Paid Time Off
- Employee Wellness and Engagement Programs
Our Approach
We combine high-tech and high-touch approaches with deep industry and geographic expertise to simplify, accelerate, and secure people's lives. As a result, we help companies adapt quickly to changing needs and strive for excellence in everything we do.
Your Role
You will be an integral part of our team, handling customer inquiries and finding innovative solutions. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds and experiencing a new challenge every day.
Career Growth Opportunities
Did you know that our Chief Client Officer started as an agent and rose to become one of the company's leaders? At Teleperformance, your potential knows no limits.
Your Responsibilities
- Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or process payments.
- Track call-related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Requirements
- High School Diploma or equivalent.
- IT/Network certifications/degrees preferred.
- 18 years of age or older.
- Proven call center experience.
- Typing 25 WPM.
- Proficient in PC operation and navigation.
- Entry-level network troubleshooting.
What We Offer
- Ability to set up home Wi-Fi networks.
- Ability to set up and configure routers or switches.
- Core proficiency with laptops or desktop computers.
- Able to work independently.
- Excellent communication skills (oral and written).
- Ability to work in a constantly changing and fast-paced environment.
- Ability to stay composed and objective.
- Strong listening skills.
Our Culture
We strive to provide a supportive and inclusive work environment where employees feel valued, inspired, and motivated. We believe that happy and healthy employees are more productive, creative, and engaged, which is why we offer a workplace conducive to happiness and a healthy work-life balance.
Equality and Diversity
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer.
