What are the responsibilities and job description for the Customer Service Banking Representative position at Teleperformance USA?
Job Title
Customer Service Banking Representative
About the Job
This role is an excellent opportunity to work in a dynamic environment where you will be responsible for handling customer inquiries and issues related to banking services.
Responsibilities
- Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalaet interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track all call-related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Requirements
- High School Diploma or equivalent.
- IT/Network certifications/degrees preferred.
- 18 years of age or older.
- Proven call center experience.
- Typing 25 WPM.
- Proficient in PC operation and navigation.
- Entry-level network troubleshooting.
- Able to work independently.
- Have excellent communications skills, both oral and written.
- Ability to work in a constantly changing and fast-paced environment.
- Ability to stay composed and objective.
- Strong listening skills.
Estimated Salary: $35,000 - $45,000 per year
Salary : $35,000 - $45,000
