What are the responsibilities and job description for the Customer Service Banking Specialist position at Teleperformance USA?
At Teleperformance USA, we are committed to delivering exceptional customer experiences through our innovative approach to business services.
Job Overview
We are seeking a highly motivated and dedicated Banking Customer Support Professional to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to customers via phone, email, chat, and social media platforms.
Responsibilities
- Connect with customers to resolve their questions or concerns in a timely and professional manner.
- Calmly attempt to resolve and de-escalate any issues that may arise during customer interactions.
- Escalate interactions when necessary and appropriate to ensure customer satisfaction.
- Respond to requests for assistance and/or possible processing payments in a prompt and efficient manner.
- Track all call-related information for auditing and reporting purposes.
- Provide feedback on call issues to help improve our customer service processes.
- Upsell relevant products or services to customers as needed.
Requirements
To be successful in this role, you must have the following skills and qualifications:
- High School Diploma or equivalent required; IT/Network certifications/degrees preferred.
- Proven call center experience with a strong track record of resolving customer complaints.
- Typing speed of 25 WPM or higher.
- Proficient in PC operation and navigation, including ability to set up home Wi-Fi network and configure routers or switches.
- Ability to work independently and stay composed under pressure.
- Excellent communication and interpersonal skills, both oral and written.
- Strong listening skills and ability to adapt to changing situations.
What We Offer
As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for growth and development. We are committed to creating a culture of inclusion and diversity where everyone feels welcome and valued.
Join Our Team
At Teleperformance USA, we believe that our employees are our greatest asset. We are passionate about delivering exceptional customer experiences and making a positive impact in our communities. If you share our values and are looking for a challenging and rewarding career opportunity, apply now to become part of our dynamic team.
