What are the responsibilities and job description for the Customer Service Expert - Onsite Opportunity position at Teleperformance USA?
Teleperformance USA is a leading global company that provides digital business services
We are seeking a highly motivated and skilled CUSTOMER SERVICE EXPERT to join our team at our Columbia, South Carolina location.
About the Role:
As a Customer Service Expert, you will be responsible for providing exceptional customer service through active listening, responding to customer inquiries, and resolving issues in a timely and professional manner.
Your Key Responsibilities Will Include:
- Handling customer inquiries with care and professionalism
- Providing accurate and helpful responses to customer concerns
- Working with confidential customer information with discretion
- Resolving issues efficiently and effectively on the first call
- Communicating clearly and concisely with customers
Requirements:
To be successful in this role, you will need to possess:
- Proficiency in Spanish and English languages
- A minimum of 6 months of customer service experience
- Ability to type 25 words per minute
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Availability to work various shifts
What We Offer:
At Teleperformance USA, we provide a dynamic and supportive work environment that fosters growth and development. You can expect:
- Paid training and development opportunities
- Competitive wages with opportunities for advancement
- Full benefits package (medical, dental, vision, 401(k), and more)
- Paid time off and employee wellness programs
About Us:
Teleperformance is an equal opportunity employer committed to creating a diverse and inclusive work environment. Our mission is to deliver exceptional customer experiences that drive business success.
