What are the responsibilities and job description for the Inbound Call Resolution Agent position at Teleperformance USA?
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, chat, and social media
- Handle customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate records and reports of customer interactions
- Collaborate with internal teams to resolve complex customer issues
- Participate in ongoing training and development to improve customer service skills
Requirements:
- High school diploma or equivalent required
- At least six months of customer service experience
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Strong problem-solving and analytical skills
- Proficiency in Windows operating systems
