What are the responsibilities and job description for the Inbound Call Center Agent position at NI Features?
Job Description
Job Description
Are you an excellent communicator with a passion for helping others? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? If so, we have the perfect opportunity for you!
We are seeking Inbound Call Center Agents to join our growing Orlando-based team. Whether you have prior call center experience or are looking for a fresh start in customer service, we provide comprehensive training to set you up for success.
What Youll Do :
- Handle inbound customer inquiries via phone and email with professionalism and efficiency.
- Assist customers by answering questions, resolving concerns, and providing product or service information.
- Accurately document interactions and follow company protocols for issue resolution.
- Work closely with team members to ensure customer satisfaction and seamless service.
- Maintain a positive and professional attitude while meeting performance goals.
- Troubleshoot basic customer issues and escalate complex concerns as needed.
Why Youll Love This Role :
What Were Looking For :
Ready to Join Us?
If youre eager to build a rewarding career in customer service and be part of a supportive, energetic team, wed love to hear from you. Apply today and take the first step toward an exciting opportunity as an Inbound Call Center Agent in Orlando!
