What are the responsibilities and job description for the Microsoft Desktop Support Technician position at Teleperformance USA?
About Us
Teleperformance is a global digital business services company, delivering advanced digitally powered services to help leading brands streamline their businesses sustainably.
We have over 500,000 inspired people speaking more than 300 languages, enabling us to make a positive impact in our communities, clients, and environment through our local presence and global scale.
Job Description
We are seeking an entry-level Desktop Support Team member to join our team, reporting directly to the Lead Desktop Engineer.
This role involves assisting with various aspects of LAN-based networking, including installation and maintenance of computer hardware and software, voice systems, and cabling.
You will also be responsible for repairing or upgrading computer systems as needed, providing Tier 1 level support on hardware and software technical issues, and performing other duties as requested by senior engineers.
Requirements
- Must be a computer course student, graduate, or have relevant work experience.
- Strong understanding of network routing protocols and their applications on global networks.
- Experience in managing distributed inventory of network equipment.
- Hands-on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices.
- Ability to work at a computer monitor for several hours at a time.
Benefits
We offer paid training, full benefits (medical, dental, vision, 401k, and more), and a dynamic work environment where employees feel valued, inspired, and supported.
