What are the responsibilities and job description for the Phone Support Specialist position at Teleperformance USA?
About the Job Description:
We are seeking a highly skilled and customer-centric individual to join our team as a Pre-Licensed Representative. In this role, you will be responsible for handling customer inquiries, providing excellent service, and finding innovative solutions to issues.
Your primary responsibility will be to ensure that customers receive accurate and timely information, while also maintaining confidentiality and security protocols. To succeed in this role, you will need to possess excellent communication skills, a strong ability to listen actively, and a keen eye for detail.
About Teleperformance's Mission:
Our mission is to provide an environment where employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
About the Requirements:
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
