What are the responsibilities and job description for the Pre-License Training position at Teleperformance USA?
About Us
We are a global digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways.
With over 500,000 people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, clients, and the environment.
Benefits of Working with Us
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Your Role
As a Pre-Licensed Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.
You will work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing no two days as the same.
We offer opportunities for growth and development, allowing you to discover your potential and take your career to new heights.
Responsibilities
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
Requirements
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- 6 months Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
