What are the responsibilities and job description for the Service Desk - English - KL position at Teleperformance USA?
Overview : Qualifications :
Graduate of any bachelors degree Course.
Open for undergraduate completed at least 2 years with 2 years relevant work experience.
Basic knowledge of computer systems and highly trainable
Excellent communication skills and passion for Customer Service
Language proficiency in English is a must. Japanese, Bahasa, and / or Mandarin is preferred.
Responsibilities :
Assists users through Phone, Chat, Email or tickets raised via Portal following proper Incident Management processes and procedures.
Log, validate and diagnose user issues, on the full range of products and applications used.
Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.
Escalation and management of interactions to agreed service levels.
Being responsive to clients whilst following the principles and procedures of the quality management system.
Demonstrate excellent customer service in all user interactions.
Contribute to continuous improvement of the service.
