What are the responsibilities and job description for the Technical Support Representative position at Teleperformance USA?
About TP
Teleperformance is a global, digital business services company delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
We have more than 500,000 inspired and passionate people speaking more than 300 languages, enabling our global scale and local presence to support our communities, clients, and the environment.
Benefits of Working with Us
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Our Approach
We make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. This enables us to adapt quickly to changing needs and deliver only the best in all that we do.
You will become a key contributor in making this happen by working as the eyes and ears for our team, fielding customer inquiries, and finding innovative ways to respond.
Your Responsibilities
- Provide front-line technical assistance for consumers
- Support Client-specific high-speed internet services to deliver an exceptional customer experience
- Resolve technical problems within a fast-paced, customer-facing environment
- Troubleshoot and resolve issues related to Client service and/or devices, including internet connectivity and performance troubleshooting
- Deliver in-scope support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and solve customer issues
- Resolve customer issues on the first call as frequently as possible
- Open and manage trouble tickets for user issues, data network, OS issues
- Maintain a positive attitude and be patient, courteous, and friendly with customers at all times
- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
- Adhere to all work schedule assignments and abide by management directives and Teleperformance policies
What We're Looking For
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Join Our Team
We strive to provide an environment where employees feel valued, inspired, and supported. We believe that happy and healthy employees are more productive, creative, and engaged. We commit to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer.
