Job Description
Job Description
THIS IS AN IN OFFICE JOB FOR OUR Atlanta, GA OFFICE WITH BASE SALARY PLUS COMMISSION
About Us :
TeleSpecialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the country and continuing to expand services. We are seeking the right talent to join our team and help us with our mission of impacting patients, providing timely high-quality care to patients, and transforming the future of healthcare. We have an innovative and entrepreneurial culture that provides the opportunity for personal and professional growth.
TeleSpecialists Offers :
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
- Tuition Reimbursement
About the Role :
The Client Account Manager (CAM) is a dynamic, results-driven professional responsible for managing a portfolio of client accounts while selling and cross-selling services to meet client needs and align with TeleSpecialists’ goals. This role requires hustle, grit, and a strategic enterprise mindset, with a strong focus on client retention, satisfaction, and revenue growth through effective cross-selling. The CAM reports to the VP / Director of Client Account Management and collaborates within the Strategy & Growth Division, thriving as a team player in a fast-paced, results-oriented environment.
Successful CAMs demonstrate the use of proven sales methodologies, such as the Challenger approach, to build trust, influence decision-making, and uncover growth opportunities. They proactively engage with clients through onsite visits, remote live interactions, and written communications. CAMs analyze data indicators to measure client satisfaction, identify growth opportunities, and prepare impactful reports and presentations for front-line, management, and executive leadership.
With a focus on problem-solving, and cross-selling, the CAM embodies a consultative approach to ensure both TeleSpecialists and client objectives are exceeded. Key success metrics include building strong client relationships, achieving revenue targets, and navigating challenges with a forward-thinking, solutions-driven mindset. This role is ideal for a tenacious professional with the grit to exceed expectations, the strategic mindset to drive growth, and the ability to foster long-term client partnerships.
Essential Duties & Responsibilities :
Revenue Attainment & Sales Quota – Proactively identify and engage decision-makers within client organizations to achieve individual and team revenue goals. Consistently meet or exceed annual cross-sales targets with a results-driven approach.Footprint Growth – Build and nurture influential relationships with key stakeholders to drive account expansion. Strategically leverage client insights and listening skills to identify growth opportunities and position customers as referenceable advocates for further expansion.Retention & Renewal – Actively monitor client account health and lead efforts in renewals, upsells, and contract negotiations. Collaborate across sales, finance, quality, and medical staff divisions to overcome challenges and meet KPIs and growth objectives.Customer Satisfaction Management – Assertively address and resolve client issues, ensuring alignment with both customer and TeleSpecialists’ goals. Track tactical progress and account opportunities across teams, maintaining focus on delivering measurable results.Account Management – Execute comprehensive account strategies, including historical account mapping and thoughtful relationship management. Monitor account changes and lead impactful internal and external stakeholder meetings at corporate, division, and facility levels.System / National Accounts – Support VP / DIrector of CAM and VP of Business Development in managing large, complex accounts, including system hospitals. Proactively contribute to key account strategies and deliver value across portfolios.Net Promoter Scores & Client Surveys – Lead execution of annual / bi-annual client surveys, achieving NPS goals by tracking trends and taking immediate, results-oriented action on survey feedback to enhance satisfaction and loyalty.Market Analysis & Growth Opportunities – Analyze client accounts and industry trends to uncover cross-sale opportunities. Use active listening and strategic insights to close deals and drive market share growth within assigned portfolios.Qualifications :
Bachelor’s degree (B.S. or B.A.) required. Advanced degree or experience in healthcare operations, healthcare management, financial planning, or healthcare policy strongly preferred.5 years of proven success in sales, consulting, strategic project management, or account management within a healthcare commercial growth organization generating at least $100 million in annual revenue. Experience managing enterprise and facility-level client relationships is required.Demonstrated ability to establish and implement a strategic vision and financial growth plans for client accounts, consistently delivering measurable results.Strong communication and influence skills, with a track record of effectively presenting and engaging with stakeholders at all levels, from frontline managers to executive leaders, across in-person, virtual, and written communication platforms.Proven ability to manage multiple client accounts simultaneously, maintaining meticulous attention to detail and delivering results in high-pressure, fast-paced environments.Successful track record of driving client revenue growth and expanding business opportunities beyond initial sales engagements.Exceptional listening, negotiation, and persuasion skills, combined with the ability to overcome challenges and build trust with key decision-makers.Experience leveraging technology to drive business transformation, including managing enterprise-wide adoption of new technology solutions.Skilled in leading and facilitating cross-functional teams that integrate clinical, technical, business, and management resources to deliver transformative healthcare solutions.Ability to quickly master new processes, identify areas for improvement, and implement streamlined systems and workflows that enhance team performance.Resilient under pressure, with strong problem-solving, organizational, and prioritization skills that ensure the consistent delivery of results.
Salary : $100
