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Customer Support Representative II

Tellus Equipment
Katy, TX Full Time
POSTED ON 4/6/2025
AVAILABLE BEFORE 5/5/2025

Major Responsibilities May Include :

  • Act as a go to for information and training of new hire CSR’s
  • Serve as the primary point of contact for customers, addressing inquiries and concerns promptly

and professionally.

  • Educate customers about features and benefits of products to improve product related sales and

    • customer satisfaction.

  • Generate expiring warranty inspections with outbound calling and solicitation.
  • Utilizing the Expert Alert system, generate service calls by calling customers with error codes

    • and warnings on their John Deere equipment.

  • Cultivate strong relationships with customers, understanding their unique needs and

    • preferences.

  • Route customer complaints to designated Region Operations Managers for investigation and

    • resolution.

  • Collaborate with internal teams to ensure smooth execution of service and parts

    • request.

  • Manage documentation for Mass Channel follow up contacts.
  • Meet / exceed monthly goals while increasing customer satisfaction
  • Answering phone calls / chats / customer support emails, branch questions or requests / taking on

    • responses for our Region Operations Teams.

  • Collaborate with CSC Manager to review analytics, to track performance metrics and drive

    • improvement.

  • Participate in on-the-job training activities, cross-train other employees on various tasks, and

    • take individualized training as assigned.

  • Maintain clean, professional, and safe work environment; creating an environment that welcomes

    • others.

  • Adhere to Tellus Equipment culture related to respect for the individual, service to our

    • customers and striving for excellence.

  • Perform other duties as assigned.

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