What are the responsibilities and job description for the Customer Support Representative II position at Tellus Equipment Solutions?
Major Responsibilities May Include
- Act as a go to for information and training of new hire CSR’s
- Serve as the primary point of contact for customers, addressing inquiries and concerns promptly
- Educate customers about features and benefits of products to improve product related sales and
- Generate expiring warranty inspections with outbound calling and solicitation.
- Utilizing the Expert Alert system, generate service calls by calling customers with error codes
- Cultivate strong relationships with customers, understanding their unique needs and
- Route customer complaints to designated Region Operations Managers for investigation and
- Collaborate with internal teams to ensure smooth execution of service and parts
- Manage documentation for Mass Channel follow up contacts.
- Meet / exceed monthly goals while increasing customer satisfaction
- Answering phone calls/chats/customer support emails, branch questions or requests/taking on
- Collaborate with CSC Manager to review analytics, to track performance metrics and drive
- Participate in on-the-job training activities, cross-train other employees on various tasks, and
- Maintain clean, professional, and safe work environment; creating an environment that welcomes
- Adhere to Tellus Equipment culture related to respect for the individual, service to our
- Perform other duties as assigned.
CUSTOMER SERVICE REPRESENTATIVE II
City of Houston Texas -
Houston, TX
Customer Service Representative II
Recruiting Source International -
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Customer Service Representative II
Houston Journal of Health Law & Policy -
Houston, TX
