What are the responsibilities and job description for the MESSAGING COMPLIANCE SPECIALIST position at Telnyx?
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity-we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
As a Messaging Compliance Specialist, you'll assist in getting customers set up for SMS messaging across various mediums. You will be responsible for reviewing prospective traffic for compliance, working with customers to work out messaging issues. You'll work with internal teams to keep customers informed while maintaining a large set of data.
Responsibilities
- Respond to enquiries from customers using the platform asking about messaging compliance, messaging content, and registration timelines.
- Track daily, weekly, and monthly metrics and reports to support the customer experience.
- Remain available and responsive to maximize customer satisfaction by addressing inquiries, technical demands, and following through on specified timelines.
- Develop strong relationships with key individuals, work with customers to establish critical goals and KPIs, and aid customers in achieving their messaging objectives.
- Assist with internal customer-facing processes & automation
- Coordinate with the Telnyx messaging Team to ensure a smooth compliance experience for Telnyx customers.
What we are looking for
LI-RH1
