What are the responsibilities and job description for the Sr Business Analyst position at TELUS?
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
As the Senior Business Analyst within our team you will collaborate across internal and external stakeholders, to help identify unique opportunities to deliver against business objectives through our contractual rights and benefits, while carefully tracking budgets and results. Skilled at pulling, dissecting, analyzing and creating executive dashboards of the data needed to drive our business.
Join our team:
The TELUS Health team leverages best practices, collaboration and thought leadership to drive strategic & best in class customer experiences through our Customer Success Managers.
As the Senior Business Analyst within our team you will collaborate across internal and external stakeholders, to help identify unique opportunities to deliver against business objectives through our contractual rights and benefits, while carefully tracking budgets and results. Skilled at pulling, dissecting, analyzing and creating executive dashboards of the data needed to drive our business.
Here’s the impact you’ll make and what we’ll accomplish together:
This is a unique opportunity offering diverse exposure and experience across the customer success and sales teams in Employer Solutions. As the primary contact to the sales team you will be responsible for managing and executing on our Premier Sales Organization partnership to create a robust and inclusive program that promotes customer support excellence.
TELUS Health is known as a fast-paced and entrepreneurial environment that is a great place to learn and grow. We have a culture of collaboration, recognition, and high-performance. Simply put, if you're creative, ambitious and looking for a challenge, this is the place to be.
Here’s how:
You’re the missing piece of the puzzle
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
As the Senior Business Analyst within our team you will collaborate across internal and external stakeholders, to help identify unique opportunities to deliver against business objectives through our contractual rights and benefits, while carefully tracking budgets and results. Skilled at pulling, dissecting, analyzing and creating executive dashboards of the data needed to drive our business.
Join our team:
The TELUS Health team leverages best practices, collaboration and thought leadership to drive strategic & best in class customer experiences through our Customer Success Managers.
As the Senior Business Analyst within our team you will collaborate across internal and external stakeholders, to help identify unique opportunities to deliver against business objectives through our contractual rights and benefits, while carefully tracking budgets and results. Skilled at pulling, dissecting, analyzing and creating executive dashboards of the data needed to drive our business.
Here’s the impact you’ll make and what we’ll accomplish together:
This is a unique opportunity offering diverse exposure and experience across the customer success and sales teams in Employer Solutions. As the primary contact to the sales team you will be responsible for managing and executing on our Premier Sales Organization partnership to create a robust and inclusive program that promotes customer support excellence.
TELUS Health is known as a fast-paced and entrepreneurial environment that is a great place to learn and grow. We have a culture of collaboration, recognition, and high-performance. Simply put, if you're creative, ambitious and looking for a challenge, this is the place to be.
Here’s how:
- Partners with the Business Units to support the successful execution of their strategic priorities. Collaborate within and/or across business units to develop and execute on initiatives/projects with high risk, complexity and/or business impact, strategies to support present and future needs through the creation of solution alternatives, assessments and planning and analysis
- Foster strong working relationships across the organization including sales, PSO, Customer Success and our partners in Ag and TBS
- Establish the foundational analytics required to drive our business forward
- Identify gaps and opportunities to improve the overall adoption of best practices, certification and integration of key tools across our CSM team.
- Creates executive level presentations and content
- Successfully liaises with all customers on implementation activities or contract issues to meet customer service and contract requirements, deliverables and commitments. Provide mentoring and coaching to junior team members within and across group.
- Monitor and report on hosting performance metrics with a view of providing executive updates on asset utilization and return on investment on a regular bases (monthly, quarterly)
- Maintain a strong understanding of TELUS applications, product and services, organizational delivery capabilities, and TELUS end-to-end processes. Additionally, maintains awareness of industry trends and technology available that would, if implemented
You’re the missing piece of the puzzle
- 3 years of experience in business analysis, or a similar role in a corporate environment
- 5 years of executive reporting
- Excellent communication and presentation skills, with a proven ability to translate complex data into clear, compelling narratives to senior leadership
- Experience with data visualization tools and techniques to create impactful presentations
- Energetic self-starter who thrives in a fast paced, and sometimes ambiguous environment and is driven by wanting to drive exceptional results and team experience
- Demonstrates an exceptional ability to create and share business unit analytics
- Strong interpersonal skills with the ability to foster good working relationships at multiple organizational levels
- Excellent communicator and creative thinker someone who can motivate a crowd and drive excitement into a plan
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
