Call Center Admininistrator

Call Center Admin
Bothell, WA

TempExperts seeking a highly skilled and customer-focused Call Center Administrator to join a successful company in Bothell, WA. The ideal candidate is a professional skilled in communication, multitasking, with a proactive approach to resolving issues. This position will play a critical role in ensuring seamless communication and service request management.

Responsibilities:

• Serve as the primary contact for all site-related service requests.
• Accurately enter phone calls, emails, and hard copy requests into the Computerized Maintenance Management System (CMMS).
• Monitor work order queues and assign tasks to the correct scheduling group.
• Coordinate external service calls with vendors as needed.
• Dispatch technicians for reactive maintenance tasks.
• Prioritize and process work orders while maintaining organized records and reports.
• Research and respond to customer inquiries regarding work order statuses.
• Review, enter, and track MRO purchasing requisitions.
• Support emergency response efforts and collaborate with customers during site incidents.

Requirements:

• High School Diploma or equivalent.
• At least two years of experience handling incoming calls and routing inquiries.
• Familiarity with facilities equipment (HVAC, plumbing, electrical).
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to obtain a security access badge for the client location.
• U.S. Citizenship or Permanent Residency required.
• Ability to lift up to 50 pounds and perform repetitive wrist movements.
• Hospital or pharmaceutical experience is preferred.
• Hands-on experience with CMMS platforms (EAMS experience preferred).
• Strong verbal and written communication skills.

TempExperts is an Equal Opportunity Employer.