What are the responsibilities and job description for the Call Center Representative position at LendingTree?
OUR CULTURE
Want to work in a fun environment where daily performance prizes and an uncapped commission program is the norm? Our environment may be casual, but our work ethic is anything but. Every one of us is expected to challenge the status quo, to have an opinion and to stand up, ask for the ball and run with it to meet our aggressive goals… then we have some fun! We’re always looking for the best, brightest, high energy, results-driven Rock Stars to join our team. We reward innovation, creativity and the ability to just GET STUFF DONE.
THE POSITION
Insurance Call Center Representative
QuoteWizard by LendingTree is currently looking to grow our Warm Transfer Verification program. Our service centers around making outbound calls as well as taking inbound calls from customers who have recently applied online to receive free insurance quotes. After asking a series of qualifying questions, we match and connect callers with an Insurance Company that will attempt to provide them with an insurance policy best suited for their needs. Ideal candidates must be able to handle a large number of calls while maintaining enthusiasm and professionalism, are able to work in a scripted environment, and truly enjoy achieving targets and consistently setting their sights on raising the bar.
To be a great fit for the job, you:
- Are extremely comfortable with and motivated to meet and exceed goals and metrics.
- Possess strong listening skills, a professional telephone demeanor and the ability to skillfully assist callers in a fast-paced call center environment.
- Driven to be thorough in your performance related to the scripts, processes, and systems pertinent to overall workflow and quality expectations.
- Receptive to and quick to implement constructive feedback and possess strong desire to continuously improve.
PREFFERED EXPERIENCE & SKILLS
- High School Diploma required
- Possess 2-3 years of Call Center (either Customer Service and/or Sales) experience
- Prior experience in outbound telemarketing preferred
- Prior experience with an aggressive, commission based, compensation structure is preferred
- Must be detail oriented
- Must possess good work ethics and integrity
- Must have excellent attendance
- Must be able to work a flexible schedule
- Must be technically savvy and able to launch their QuoteWizard career from an at home work environment as this role is 100% remote for the forseeable future. Selected candidates will conduct training on their OWN audio/video capable laptop/desktop. Mobile devices, tablets, etc. are not acceptable for training. Once you graduate from our weeklong virtual Training, you will be issued QuoteWizard Equipment via curbside delivery at our Rancho Cordova Office Location.
COMPENSATION
- $17.00/hourly with an uncapped monthly commission potential (Typical commission payouts average between $500 & $3000 monthly). Commission Eligibility begins after 30 days on the team.
- $500 sign-on bonus at 30 days of hire
- $100 monthly attendance bonus after 60 days of hire
- Access to additional compensation, organizational benefits & performance incentives
- Additional benefits upon conversion to a LendingTree employee: stock options, 401K, paid time off, cash bonuses, tuition reimbursement, work/life balance support initiatives.
Salary : $17
