What are the responsibilities and job description for the Customer Care Administrator position at Temp Experts?
Customer Care Admin
Clearwater, FL
TempExperts is hiring a Customer Care Administrator for a thriving healthcare company in Clearwater , FL.
Job Summary:
The Customer Care Administrator will coordinate services with care and empathy and provide exceptional support to patients, clients, and staff.
Essential Functions and Primary Duties:
Clearwater, FL
TempExperts is hiring a Customer Care Administrator for a thriving healthcare company in Clearwater , FL.
Job Summary:
The Customer Care Administrator will coordinate services with care and empathy and provide exceptional support to patients, clients, and staff.
Essential Functions and Primary Duties:
- Foster and maintain a professional relationship while building a strong rapport with patients and clients.
- Responsible for answering and routing incoming calls in a fast-paced medical environment, assessing and appropriately responding to customer’s information needs in an accurate, courteous, and competent manner.
- Process appointment assignments through company navigation software.
- Maintains excellence in customer service by being compassionate, empathetic, and responsive to the needs of internal and external community.
- Always maintain patient and family confidentiality.
- Provides a supportive atmosphere to people seeking information and assists with program information.
- Continually builds trust with community partners.
- Promotes leadership and teamwork.
- High school diploma or GED
- Excellent verbal and written and communication skills.
- Excellent typing and computer skills.
- Knowledge of Microsoft Office products.
- Knowledge of HIPPA compliance regulations.
