What are the responsibilities and job description for the Housekeeping Manager position at Tempe Hilton Garden Inn by Hilton ASU Area?

Job Description

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 86 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

WHAT WE OFFER :

Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay Option
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid Vacation

SUMMARY

Directs housekeeping program of hotel to ensure clean, orderly, and attractive conditions of hotel by performing the following duties personally or through subordinate supervisors.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Supervises work activities of housekeeping staff

Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management

Ensures adherence to company quality standards by inspecting rooms, including deep cleans

Distributes keys and work assignments to staff

Addresses guest complaints regarding housekeeping service or equipment

Assists General Manager in the selection of housekeeping personnel

Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures

Monitors linen and guest supply inventory

Reports any maintenance repairs to maintenance staff; records repair information in maintenance log

Completes follow-up on vacant or occupied rooms

Assumes function of Housekeeper as necessary

Takes control of lost and found items as appropriate

All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies

Problem Solving – Identifies and resolves problems in a timely manner; Develop alternative solutions; Uses reason even when dealing with emotional topics

Customer Service : Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance

Interpersonal – Maintains confidentiality

Oral Communications – Responds well to questions; Demonstrates group presentation skills

Team Work – Contributes to building a positive team spirit

Written Communication – Writes clearly and informatively; Able to read and interpret written information

Managing People – Makes self available to staff; continually works to improve supervisory skills

Organizational Support – Follows policies and procedures including, but not limited to, dress code policies

Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events

Attendance / Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability – Commits to long hours of work when necessary to reach goals

Initiative – Asks for and offers help when needed

Planning / Organizing – Prioritizes and plans work activities

Professionalism – Treats others with respect and consideration regardless of their status or position

Quality – Looks for ways to improve and promote quality

Quantity – Strives to increase productivity

Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

EDUCATION / EXPERIENCE

Associates degree or equivalent from two-year college, or technical school; or six months to one year related experience and / or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATH ABILITY

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to calculate figures and amounts such as discounts, interest, and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS : None required

CERTIFICATES AND LICENSES

None required

SUPERVISORY RESPONSIBILITES

Supervises housekeeping department consisting of 1-20 employees.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently requited to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and or move up to 10 pounds and occasionally lift and / or move up to 50 pounds.

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