What are the responsibilities and job description for the Product Manager position at Temperature Systems Inc.?
Job Title: Product Manager Department: Residential Sales
Reports to: Sales Director Job Type: Full-time/Exempt
Location: Madison or Green Bay
About TSI: Temperature Systems Inc. (TSI) is an employee-owned HVAC distributor that prides itself on being customer focused, fostering ownership thinking, respecting others, and continuously evolving. We believe in creating a supportive work environment where these core values are at the heart of everything we do. If you share these values, you’ll thrive with TSI!
What does TSI Offer:
- 100% Employee-owned
- Growth and leadership opportunities with a responsive and family-like culture
- Advance your career through our tuition reimbursement program
- Great company culture and employee events. Past experiences have included things like baseball games, chili cookoffs, ESOP bean bag competitions and more!
- Paid vacations and holidays
- Competitive Pay & Benefits
Scope of Position:
Ensure proper product knowledge is provided to territory managers and customers to effectively support and grow sales. Manage product training initiatives, ensuring internal staff and customers are educated on new supply items. Assist in product selection, training programs, and knowledge sharing to enhance customer experience and satisfaction. Support sales staff as a resource for product-related inquiries and serve as a liaison between vendors and internal teams.
Basic Function:
Ensure sales teams and customers have the necessary product knowledge and resources to effectively utilize and sell company products. Develop and maintain training materials, provide direct customer and internal support, and monitor industry trends to recommend new supply items that align with customer needs and market demands. Maintain accurate records and product databases within the scope of responsibilities.
Duties/Responsibilities:
- Develop and manage product training initiatives company wide;
- Educate company-wide territory managers and sales staff on product lines and supply items;
- Assist internal and external customers in understanding and selecting appropriate products;
- Research and recommend new products, ensuring alignment with customer needs and company objectives;
- Evaluate and refine existing product offerings based on industry trends and customer feedback;
- Provide solutions to customer inquiries, including research and recommendations.
- Troubleshoot product-related issues and provide resolutions;
- Organize and maintain product training materials and reference databases;
- Develop and coordinate product training sessions for internal staff and customers;
- Create product order forms and training guides to assist customers in maintaining optimal supply levels;
- Work with Purchasing to assess demand and set appropriate inventory levels;
- Resolve customer concerns related to product knowledge and training;
- Maintain a working knowledge of all product lines stocked and sold by the company;
- Proactively promote product awareness and additional sales opportunities to customers;
- Maintain training and product display areas, ensuring accessibility and clarity for staff and customers;
- Participate in after-hours support on a rotating schedule;
- Promote and maintain a flexible, cooperative, positive, and team-oriented attitude between departments and end users;
- Perform other duties as assigned.
Position Requirements/Skills:
- High School diploma and 3-4 years experience in HVAC preferably in a customer service environment.
- Excellent communication, organization, customer service, problem solving and follow-through skills.
- Proficient clerical skill in typing, basic math computation, data entry, PC and related software application.
- Able to work in a fast paced, varied/changing priority and stressful environment.
Nuts and Bolts of TSI:
We were founded in 1947 and are now one of the largest HVAC distributors in Wisconsin. From our distribution centers we provide delivery of product and supplies, along with providing an array of other services including training, business consulting, system design, and technical support, all for our HVAC dealers. Our greatest asset is our family of well-trained and talented employees who are also owners of the company through an ESOP: an Employee Stock Ownership Program. Around 100 employees in Green Bay and Madison locations represent hundreds of years of experience in the HVAC industry.
We are a 100% Employee-Owned Company! Through the ESOP process, every employee has indirect ownership at Temperature Systems. Employee ownership isn’t just a title, it’s a mindset and a desire to provide the highest level of customer satisfaction possible. We do our best to meet our customers’ needs quickly and accurately the first time.
