What are the responsibilities and job description for the Residential HVAC Inside Sales Representative position at Temperature Systems Inc.?
Job Title: Inside Sales Representative Department: Inside Sales
Reports to: Inside Sales Supervisor Job Type: Full-Time/Non-Exempt
About TSI: Temperature Systems Inc. (TSI) is an employee-owned HVAC distributor that prides itself on being customer focused, fostering ownership thinking, respecting others, and continuously evolving. We believe in creating a supportive work environment where these core values are at the heart of everything we do. If you share these values, you’ll thrive with TSI!
What Does TSI Offer:
- 100% Employee-owned with ESOP (Employee Stock Ownership Plan)
- Growth and leadership opportunities with a responsive and family-like culture
- Advance your career through our tuition reimbursement program
- Great company culture and employee events. Past experiences have included things like baseball games, chili cookoffs, ESOP bean bag competitions and more!
- Paid vacations and holidays with 3 Weeks of PTO
- Competitive Pay & Benefits
TSI ‘s service area covers northern Illinois, eastern Iowa, and the U.P. of Michigan with distribution centers based in Madison and Green Bay.
Job Summary:
Reporting to the Inside Sales Leader; performs customer service support functions of a varied nature. Has the ability to fill in for the Counter or Inside Sales function on a day-to-day basis as required.
Duties/Responsibilities:
- To Be… Punctual, cooperative, dependable, and able to take direction.
- Receive incoming customer phone calls and walk in traffic.
- Prepare and enter orders.
- Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
- Research parts to stock on new equipment.
- Provide solutions to customer requests, including research of the requests and suggest options to customers.
- Troubleshoot inventory and shipping problems.
- Follow up with vendors or purchasing department to monitor back orders to determine status.
- Coordinate delivery schedules between company and customer.
- Resolve customer complaints.
- Maintain working knowledge of product lines stocked by TSI.
- Proactively promote additional sales to customers.
- Maintain showroom by stocking shelves, showcasing new product, as well as straightening and keeping area clean.
- Responsible for after hours calls on rotating schedule.
- Promotes and maintains a flexible cooperative, positive, team oriented attitude with and between departments and end users.
- Ensures timely, accurate, proper records, files, data bases, etc. are developed and maintained for assigned areas of responsibility.
- Open and willing to perform other duties as assigned.
Education and Experience:
- High School diploma and 3-4 years’ experience in HVAC preferably in a customer service environment.
Required Skills/Abilities:
- Excellent communication, organization, customer service, problem solving and follow through skills.
- Proficient clerical skill in typing, basic math computation, data entry, PC and related software application.
- Able to work in a fast paced, varied/changing priority and stressful environment.
Nuts and Bolts of TSI:
We were founded in 1947 and are now one of the largest HVAC distributors in Wisconsin. From our distribution centers we provide delivery of product and supplies, along with providing an array of other services including training, business consulting, system design, and technical support, all for our HVAC dealers. Our greatest asset is our family of well-trained and talented employees who are also owners of the company through an ESOP: an Employee Stock Ownership Program. Around 100 employees in Green Bay and Madison locations represent hundreds of years of experience in the HVAC industry.
We are a 100% Employee-Owned Company! Through the ESOP process, every employee has indirect ownership at Temperature Systems. Employee ownership isn’t just a title, it’s a mindset and a desire to provide the highest level of customer satisfaction possible. We do our best to meet our customers’ needs quickly and accurately the first time.
