What are the responsibilities and job description for the Production and Repairs Coordinator position at Temple St. Clair?

ABOUT THE BRAND

An American house of fine jewelry.

Temple St. Clair was founded with an independent spirit and desire to bring profound beauty, quality, meaning and connectivity to the world – a muse for living life beautifully.

Temple St. Clair founded her namesake company in 1986 in Florence, Italy, thus beginning her collaboration with the world's finest goldsmiths. Nearly four decades later, and now headquartered in New York, Temple St. Clair (“TSC”) is recognized as one of America’s pre-eminent independent jewelry brands. TSC is known for its fine gold work, exquisite gemstones, an iconic jewel (the rock crystal amulet), and signature details, including the trio granulation and the archer’s granule. Collections are based in thematic universal storytelling of the earth and cosmos.

Designer Temple St. Clair is one of only three American jewelry designers whose work is in the permanent collection of the Louvre. TSC jewelry can be found in the world’s finest luxury retailers, on its digital flagship (templestclair.com) and in its New York retail flagship in downtown Manhattan.

Please join us on our journey to inspire others to live life beautifully.

ABOUT THE ROLE

TSC is looking for a Production & Repairs Associate to join its growing team. This position will report to the Senior Manager of Production and will play a key role in the production and quality control of TSC jewelry. Additionally, you will assist the Sr. Manager of Production in managing jewelry repairs and the Production & Product Development teams generally in bi-annual inventories and other ad hoc projects, as necessary. This is an exciting opportunity for someone who loves jewelry and attention to detail.

KEY RESPONSIBILITIES

Production

Assist Sr. Manager, Production in organizing weekly shipments to manufacturers. Double count of Production job bags to ensure accuracy.
Assist Sr. Manager, Production in receiving finished goods both physically and systemically in Navision.
Unpack all incoming shipments and prepare for QC process.
Tag and bag finished product for filing into the safe.

Quality Control

Ensure all incoming finished product meets / exceeds TSC Quality Control standards.

With Sr. Mgr, Production, conduct full QC against checklist for all finished product arriving from manufacturers.

Ensure all RTV’s undergo a bathing and scrutinize each piece to ensure it meets TSC QC standards before releasing for sale.

Repairs

Manage entire repair cycle (incoming and outgoing), modification requests, design alterations.

Partner with Sr. Manager, Production for price quotes. Work with design, PD, sales to facilitate requested changes and to obtain information necessary for resolution of client issues.

Meet weekly with logistics team to provide updates on all outstanding repairs.

Evaluate issues, solve client concerns and troubleshoot in an efficient and courteous manner.

Inventory Management

Proficient and diligent use of Microsoft Navision to ensure accuracy in all inventory entries.

Participate in bi-annual physical inventory for all raw materials.

EXPERIENCE, SKILLS & REQUIREMENTS

3 years of prior work experience required. Jewelry production and fine jewelry experience preferred.

Knowledge of Microsoft Navision preferred but not required.

Strong attention to detail needed.

Strong communication skills required.

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Production and Repairs Coordinator

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