What are the responsibilities and job description for the On-Site Trauma-Informed Shift Supervisor position at TemPositions?
Job Overview
Shift supervisors will provide and oversee on-site trauma-informed social service deliveryat city sanctuary hotels throughout New York City. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children). Supervisors will manage daily social service operations and provide on the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals.
Responsibilities
Shift supervisors will have teams of 3 to 6 community associates and are responsible for varied tasks including, but not limited to, the following :
- Overseeing social services operations and seamless transitions from one shift to the next
- Supervising and supporting community associates, including reviewing completed assessments
- Ensuring that community associate staff provide culturally sensitive, trauma- informed services
- Ensuring appropriate staff coverage and monitoring attendance
- Intervening in crises and counseling clients as needed
- Planning and troubleshooting with operations and security staff
- Coordinating interpretation and translation services
- Providing coverage for community associate staff as needed
- Meeting with operations and security staff for planning and site management
- Managing and documenting incidents
- Managing and updating rosters and attendance
Requirements
Preferred Qualifications
Schedule :
Full-time during the day, evening, or overnight shifts
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
