What are the responsibilities and job description for the IT Support Specialist position at Tempus?
Passionate about making a difference in the world of cancer genomics?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
As a Helpdesk technician, you’ll play a critical role in fulfilling the mission of Tempus by providing secure and private cancer care technology methodologies for our clients and their patients. This entry-level role is perfect for someone skilled in troubleshooting, customer service, and learning enterprise IT tools. You’ll provide frontline support to resolve hardware, software, and account issues while gaining hands-on experience with industry-standard platforms.
What You'll Do:
- End-User Support Respond to and resolve IT requests via ServiceNow ticketing system, ensuring timely communication and documentation.
- Troubleshooting - Diagnose and resolve issues with **Windows 10/11 and macOS** devices, peripherals, network connectivity, and other enterprise software.
- Account Management - Assist with user onboarding/offboarding, account provisioning, password resets, enrollment for mobile/desktop devices.
- Device Setup Configure and deploy new Windows/macOS laptops.
- Knowledge Base Document solutions in ServiceNow to improve self-service resources and reduce repeat incidents.
- Collaboration Coordinate support across team teams and partner with cross-functional IT groups to resolve more complex issues(security, network, infrastructure, etc.
- Continuous Learning- Stay updated on emerging IT trends, tools, and best practices through training and mentorship.
What we’re looking for:
- Experience - Associate’s degree in IT, Computer Science, or related field (or equivalent hands-on experience). 1-2 years in an IT troubleshooting role.
- Technical Skills Basic understanding of **Windows 10/11 and macOS** operating systems.
- Familiarity with ticketing systems (e.g., ServiceNow)
- Exposure to a variety of enterprise software and collaboration tools (Google Workspace, Slack, Service Now, etc)
- Soft Skills Strong problem-solving and customer service mindset, clear verbal/written communication skills. Comfortable working with a team or independently.
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