What are the responsibilities and job description for the Event Operations Manager position at Ten Pin Alley?
Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Operations Manager with Lucky Strike Entertainment.
Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center’s General Manager, the Event Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.
ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as an Event Operations Manager
BE THE HOST WITH THE MOST
- Host special events; manage your team of event hosts; oversee all setup of appropriate areas
BRING THE PARTY TO LIFE
- Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
CONNECT WITH YOUR CLIENT
- Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting
ALWAYS BE IMPROVING
- Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
MANAGE THE TEAM
- Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
REMAIN FLEXIBLE
Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center
WHO YOU ARE
You’re an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You’re also a rock-solid communicator whose interpersonal skills are second to none. And since events aren’t always 9 to 5, you’re flexible to work a variety of shifts, from weekends and holidays to extended workdays.
DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team
- 1 Year of Management Experience
- 2 Years Banquet Captain
- Bachelor’s degree
- Knowledge of F&B and Hospitality Industry
- Broad Knowledge of/Experience in Event Planning and Execution
- Proficiency in MS Office Suite and database software preferred
- Knowledge of POS register systems
Responsibilities:
Lucky Strike Entertainemnt offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
