What are the responsibilities and job description for the General Manager, PerformanceGeneral Manager, Performance position at Ten Pin Alley?
About Ten-Pin Alley
We are a premier entertainment destination that brings people together through bowling, arcade games, amazing parties, and delicious food.
Role of the General Manager
The General Manager is a key figure in bringing our vision to life every day for our guests. They oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole.
Key Responsibilities
- Operational Excellence: Manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.
- Team Development: Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and company operating standards.
- Performance Review: Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction.
- Customer Satisfaction: Ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
- Sales Growth: Oversee the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings.
Requirements
- Management Experience: 5 years of management experience related to full service kitchen, bar, restaurant, and food service operations.
- Education: Bachelor's Degree.
- Technical Skills: Knowledge of POS register systems.
What We Offer
Lucky Strike Entertainment offers a competitive total rewards package, including healthcare coverage and a broad range of other benefits. Our performance-based incentives will motivate you to achieve your goals and bring success to your center.
